What is your return policy?
We offer a 30-day return window for eligible items.
Products must be:
- unworn and unused
- in original condition
- with tags attached
- in original packaging
For full details, see our Returns Policy.
Which items cannot be returned?
For hygiene and quality reasons, we cannot accept returns on:
- Final sale or clearance items
- Undergarments and intimate wear
- Customised or personalised items
- Gift cards
How do I request a return?
Email us at info@claremontwear.com with:
- Your name
- Order number
- Reason for return
If your request is approved, we’ll send instructions on how to return your item.
Do I need to pay for return shipping?
Yes — return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
How long does a refund take?
Once we receive and inspect your returned item, refunds are typically processed within 10 business days.
Processing time may vary depending on your bank.
Sizing & Product Information
How do I know which size to choose?
Each product page includes a size guide.
If you're unsure, feel free to email us at info@claremontwear.com — we're here to help.
Are your product photos accurate?
We do our best to display colours and details as accurately as possible.
However, slight variations may occur due to lighting or different device screens.
Order Issues
I received the wrong item — what now?
We’re so sorry!
Please contact us at info@claremontwear.com with your order number and a photo of the item received.
We’ll fix this as quickly as possible.
My item arrived damaged — what should I do?
Please email us immediately with photos of the damage.
We will assess the issue and arrange a replacement or refund in line with Australian Consumer Law.
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