La Classique Tote

How do I place an order?

Simply select your preferred item, choose your size, and click Add to Cart.

Once you're ready, proceed to checkout and follow the prompts to complete your purchase.

What payment methods do you accept?

We accept all major payment options, including:

• Visa
  
• Mastercard
  
• AMEX
  
• PayPal
  
• Shop Pay
  
• Apple Pay / Google Pay
  

All payments are processed securely.

Can I change or cancel my order after placing it?

If you need to make a change or cancel your order, please contact us as soon as possible at info@claremontwear.com.

We can make changes only before your order has been processed or shipped.

We’re pleased to offer free shipping on all orders. Every parcel is sent with a tracking number, allowing you to follow your delivery each step of the way.

We ship Australia-wide — to all major cities, regional areas, and even rural locations.

Delivery Times

• Standard Shipping: 5–9 business days
  
• Express Shipping (if available): 3–7 business days
  

Please note that delivery times may vary during peak seasons or due to unexpected courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and preferred delivery method.

Whenever free shipping promotions are available, they will be clearly displayed.

Order Tracking

Once your order has been placed, your tracking number will be emailed to you within 24–72 hours.

Please allow 24–48 hours for tracking updates to appear.

You can also follow your parcel’s journey any time by visiting our Order Status page.

Delayed Order?

If your order is significantly delayed, please contact us at info@claremontwear.com, and we’ll look into it right away.

What is your return policy?

We offer a 30-day return window for eligible items.

Products must be:

• unworn and unused
  
• in original condition
  
• with tags attached
  
• in original packaging
  

For full details, see our Returns Policy.

Which items cannot be returned?

For hygiene and quality reasons, we cannot accept returns on:

• Final sale or clearance items
  
• Undergarments and intimate wear
  
• Customised or personalised items
  
• Gift cards
  

How do I request a return?

Email us at info@claremontwear.com with:

• Your name
  
• Order number
  
• Reason for return
  

If your request is approved, we’ll send instructions on how to return your item.

Do I need to pay for return shipping?

Yes — return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

How long does a refund take?

Once we receive and inspect your returned item, refunds are typically processed within 10 business days.

Processing time may vary depending on your bank.

Sizing & Product Information

How do I know which size to choose?

Each product page includes a size guide.

If you're unsure, feel free to email us at info@claremontwear.com — we're here to help.

Are your product photos accurate?

We do our best to display colours and details as accurately as possible.

However, slight variations may occur due to lighting or different device screens.

Order Issues

I received the wrong item — what now?

We’re so sorry!

Please contact us at info@claremontwear.com with your order number and a photo of the item received.

We’ll fix this as quickly as possible.

My item arrived damaged — what should I do?

Please email us immediately with photos of the damage.

We will assess the issue and arrange a replacement or refund in line with Australian Consumer Law.

Do you have physical stores?

No — Claremont Wear is an online-only boutique based in Australia.

How do I contact customer support?

You can reach us at:

📩 info@claremontwear.com

🕒 Monday to Friday — 9am to 5pm (AEST)

We aim to respond within 1–2 business days.

Are your products covered by warranty?

Yes — all products are protected under Australian Consumer Law, meaning you’re entitled to a repair, replacement, or refund if a product is faulty.